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UK National Delivery -
Express Delivery : 3 - 6 working days
* Including PO Box Addresses
Couriers - 4PX EXPRESS, YODEL UK, ROYAL MAIL AND UPS
International Delivery -
Worldwide Standard Delivery : 5 - 14 working days
Couriers - 4PX EXPRESS , UPS, YANWEN, FEDX AND UPS
We aim to provide accurate and reliable delivery services to our customers based within the United Kingdom and in worldwide destinations. Faithacle ensures that your orders are delivered promptly and efficiently to their intended destinations within a few working days and guarantees a safe and reliable delivery.
We understand the high importance of time-sensitive shipment as this is a high priority unto us to always aim to strive forward and meet your expectations.
If you place your order before 5pm the latest ,the order will automatically be processed the next business day, it will then be passed on to customer service before being dispatched from our partner warehouses within 24 - 48 hours.
Once your order is dispatched from our warehouse, a tracking reference number is automatically provided and will be sent to your email address or your contact number. This reference will make it convenient for you to monitor all the activities of your package at ease.
On the day of the delivery you will receive live time tracking or a text message from your courier with the estimated time and date in advance to let you know when your delivery is onthe way and expected to arrive at your destination.
When delivering your item, some couriers services may require a E-signature from the recipient upon arrival for validation of delivery.In case nobody is home to receive your order, depending on the size of the item , your courier service may provide the following alternative options :
If your item is missing during the transit stages 15 days after the allocated time frame of expected arrival, you can check with the provided courier service and contact their customer service number directly to report the issue. Alternatively you can also contact us at enquiries@faithacle.com to help you with your order query. In case you decide to change your mind and amend your order we will be happy to assist you.
Returns delivery
For product returns, drop your returns to the listed address when necessary, we cover the fees provided that the correct address is communicated on time by you the customer in order to avoid order issues with the couriers when picking up your item and to also avoid any prolonged delays in processing your returns.
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