Frequently Asked Questions

If you are unhappy with your product you have 30 days to request a return, exchange or a refund. Items must remain Intact, with the tags and in mint condition to be eligible for return.

Send us an email, evidence of your product and your proof of purchase to enquries@faithacle.co.uk and it will then be processed to the customer department team as soon as possible for resolution.

For more detail please read our returns policy for full information.

At the moment we ship to the following countries:

1. China
2. France
3. Ireland
4. United Kingdom (National)
5. United States of America

How long does it take you to process an order before it is dispatched?

Our orders take 1-2 days to process by customer service before being dispatched.

 

Shipping : 

3 - 6 working days UK customers

5 - 12 working days for International customers

We differentiate our brand through our sources of strength. One of them is our marketing campaigns that focuses on building trust and customer relationships long term. By preference we film and post our products specifically on TikTok and facebook for the consumer to view our products to have a real time view. Thanks the rapid growth of TikTok's popularity and Facebooks strong connections we can potentially reach as many viewing from around the world.We would like to be known for providing flexible, valuable and affordable fashion with fast reliable delivery service.

Our unique selling point is the circle of fifth trainers collection which is what makes us stand out. The collection we believe is a concept that hasnt been done before in the fashion sneakers industry based on our research of other brands. These are a collection of Trainers based specifically on the entire music scale from majors to minors including 6ths, 9ths , ect... which gives us an advantage to present something new and fresh. 

 

 

When considering where to shop, customers should look no further than Faithacle, a brand that stands out for its unwavering commitment to quality and customer satisfaction. Faithacle offers a diverse range of fashionware products that cater to various needs and preferences, ensuring that shoppers can find something that resonates with their lifestyle.

We pride ourself on sourcing materials responsibly and maintaining high standards throughout its production processes, which not only guarantees durability but also reflects a dedication to ethical practices. Additionally, Faithacle's customer service team is renowned for its responsiveness and willingness to assist, making the shopping experience seamless and enjoyable. With competitive pricing and frequent promotions, customers can feel confident that they are receiving exceptional value for their money.

Ultimately, choosing Faithacle means opting for a brand that prioritizes both the needs of its customers and the integrity of its products, fostering a sense of trust and loyalty. If you are looking for bargains and goods deals with online shopping and good shipping service to save you time and bring value then faithacle.co.uk is the right place for you.

Our responsibility is to ensure that trust is maintained between ourselves and our customers, by adhering to industry standards and regulations, to enhance the safety of customer interactions on our platform. Building trust with our customers at Faithacle is a fundamental aspect of our interactions. We prioritize open communication and transparency, ensuring that our clients feel valued and understood.

Displaying genuine reviews, testimonies and video feedback on our products/services which shows the customers real live people that are sharing their personal experience to show validity of our products and services to see, including platforms like trustpilot, Google and others which we plan to work alongside with. 

We also ensure the security of online payments and customer data by employing advanced encryption technologies and secure payment gateways. These systems protects sensitive information during transactions, minimizing the risk of data breaches. 

As a brand we understand that there is sceptism towards smaller online stores that are upcoming in comparison to other well established brands. Its a gamble for shoppers as they need to feel safe online when browsing and see validation 1st before they make a decision to spend their money on services. 

Our products are manufactured from countries such as China, india, USA and UK and shipped from our supplier warehouses. Once your order is dispatched from our suppliers warehouse, a tracking number is then provided and sent to your email or phone number, with the relevant courier details to track and monitor your package activities until it arrives at its destination.